Privacy Policy
Last updated: 27 October 2026
This Privacy Policy explains how RU Creative Ltd (“RU Creative”, “we”, “us” or “our”) handles personal information when you use this website, contact us, use the Cost Planner or apply for a role with us.
Who we are
The organisation responsible for your personal information is RU Creative Ltd.
Address: Windsor House, Cornwall Road, Harrogate, HG1 2PW
Telephone: 01423 520 269
Email: info@rucreative.co.uk
Information we collect
The information we collect depends on how you interact with us. It may include:
- Your name, email address, telephone number and company or organisation details.
- Details about your enquiry, property, project, requirements or use of our Cost Planner.
- Information you choose to provide in messages, documents or other correspondence.
- If you apply for a role, information in your application, CV, work history and supporting material.
- Technical information generated when you visit the website, such as browser or device information, IP address, and information from cookies or similar technologies where used.
Please only include personal information that is relevant to your enquiry or application.
How we use your information
We may use personal information to:
- Respond to enquiries and provide information you request.
- Understand project requirements and respond to Cost Planner submissions.
- Manage prospective and existing client relationships and deliver agreed services.
- Review and respond to job applications.
- Operate, maintain, protect and improve the website, forms and our services.
- Maintain business records and meet applicable legal obligations.
Where we send marketing communications, we will do so only where permitted by law. You can ask us to stop sending marketing at any time by emailing info@rucreative.co.uk.
Our reasons for using personal information
Depending on the circumstances, we process personal information because it is necessary to respond to your request or take steps before entering into a contract, to perform a contract, to pursue our legitimate interests in running and securing our business and responding to enquiries, to comply with a legal obligation, or with your consent where consent is required. The applicable reason depends on the particular use of the information.
Who we share information with
We do not sell personal information. We may share it where necessary with trusted providers who help us host and maintain the website, operate forms, send communications, protect against spam or secure our systems. We may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal claims.
Some website features may be provided by third parties. For example, Google reCAPTCHA may be used to help protect forms from spam. When such services are active, those providers may process technical information in accordance with their own privacy information. You can read Google’s Privacy Policy.
Cookies and similar technologies
The website may use essential cookies and similar technologies to support core functions and security. Third-party features may also use technical information. Where non-essential cookies or similar technologies are used and consent is legally required, they should only be used after the required consent has been given. You can also manage cookies through your browser settings, although blocking some cookies may affect website functionality.
How long we keep information
We keep personal information only for as long as it is reasonably necessary for the purpose for which it was collected, taking account of the nature of the information, the relationship with you, legal and accounting obligations, and the need to resolve enquiries, disputes or claims. Retention periods can therefore differ between enquiries, client records and recruitment information. When information is no longer required, we will securely delete it or anonymise it where appropriate.
Keeping information secure
We take reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. No method of sending or storing information online can be guaranteed to be completely secure, so please avoid sending unnecessary sensitive information through website forms.
Using services outside the UK
Some suppliers that support websites and communications may process information in other countries. Where personal information is transferred outside the UK, we will use an appropriate transfer mechanism or safeguard where required by data protection law.
Your data protection rights
Depending on the circumstances and applicable law, you may have the right to request access to your personal information, ask us to correct inaccurate information, request erasure, restrict or object to certain processing, request a portable copy of information, or withdraw consent where we rely on consent. These rights are subject to legal conditions and exceptions.
To make a request, contact info@rucreative.co.uk or write to us at the address above. We may need to verify your identity before responding.
You also have the right to complain to the UK Information Commissioner’s Office (ICO). Details are available at ico.org.uk/make-a-complaint.
Links to other websites
This website may link to third-party websites. We do not control those websites or their privacy practices. Please read the privacy information provided by any third-party website you visit.
Changes to this policy
We may update this Privacy Policy when our website, services or data-handling practices change. The latest update date will be shown at the top of this page.
Contact us
If you have any questions about this Privacy Policy or how RU Creative handles personal information, email info@rucreative.co.uk or write to RU Creative Ltd, Windsor House, Cornwall Road, Harrogate, HG1 2PW.